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Mac & PC Services | 24/7 On-Site Support for Business


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We're not interested in "selling" you a product or "closing a deal"; were interested in building a very long-term, mutually beneficial relationship as your preferred technology provider.

RTS Is Your Recognized Leader For All Your PC & Mac Computer Equipment Purchases, Consulting Services and Managed Services...

 

 

 

Manage your IT workload with RTS Support Services for PC & Mac...

Flexibility is essential for maintaining a competitive edge in today's business world, and nowhere is this more true than within an information technology (IT) department. We look at managed service needs based on a company's immediate and long-term objectives, enabling managers to determine what combination of permanent and Extended Support Plan employees will best meet their needs.

Consultants are being brought in for a wide range of projects, from implementation of new technologies to providing added support during times of peak project workloads. But perhaps most important, consultants are affording firms access to skills that are not readily available internally – giving them a source for immediate expertise and ramatically reducing downtime and lower IT costs.

 


 

Why  Outsourcing Makes Sense...

  • Controlled & Predictable IT Costs
  • On-Demand Skill Sets
  • Certified Professionals
  • Network Monitoring 24/7
  • Reduces Your Risk
  • Document Management
  • Assists With Regulatory Compliance
  • Guaranteed Reliability
  • Leverage Better Technology
  • Managed Services
  • Peace Of Mind That You're In Good Hands
  • Increase Your Bottom Line
  • Allows You To Focus On Your Business
  • Deliver Service Excellence

 


 

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Network Administration
Most small businesses do not have the budget to hire a full-time worker for computer/network administration. However, because of the importance that technology plays in our businesses, it is becoming increasingly more important that small business owners maintain a current and stable computing infrastructure.

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Backup Solutions and Planning
One of the biggest mistake people make is that they do not pay attention to any backup solutions for their data or do not create any disaster recovery planning. End result is usually chaos, panic, data loss and money loss. Even when there are data backup solutions in place there is no verification in most cases if they even work or not.

 

On-Line Shopping


On-Line Shopping
Desktops, Notebooks, Handhelds/PDAs, Servers, Camcorders, Digital Cameras, DVD Players, GPS Navigators, MP3 Players, TVs, Cables & wires, Routers & Switches, Wireless, Keyboards, Monitors, Mice & game controls, Printers, Projectors, Scanners, Webcams, Computer cases, Hard drives, Motherboards, Binders, Files & filing supplies, Paper, Pens, and more...

 


Laptop Repair
RTS is a Nationwide Service Center for laptop repair & notebook repair. Our certified technicians can repair all Toshiba, IBM / Lenovo, Sony, HP, Compaq, Dell, Apple Laptops / Notebooks as well as other brands. We offer the absolute fastest repair turnaround time, at the lowest prices, and the best service.

 

 

remotesupport


Remote Support
Using special software developed by LogMeIn, our highly trained technicians will repair your Mac or PC over the Internet. So long as your computer is turned on, and hooked up to the Internet we can fix almost all of the following problems and more.

 

 

On-Site Services

 


On-Site Services
As technology improves over-time, new and improved applications demand higher computer resources. To comply with those demands a hardware upgrade may be done. Our Consultants are prepared to suggest an upgrade strategy and perform the installations that are necessary to increase your productivity and therefore increase your bottom line.

 




1-4 Hour Priority Response...

Our Priority Support Plans put You on a "1-4 Hour Response Time" and can be used over a few days, few months, or throughout the year for PC & Mac support...

 

3-Month Support Plan 6-Month Support Plan 12-Month Support Plan
5% Savings 10% Savings 20% Savings

1-4 Hour Priority Support Plan
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1-4 Hour Priority Support Plan
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1-4 Hour Priority Support Plan
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  • Remote & On-Site Support
  • Server & Desktop Service
  • Networking & Cabling
  • 24x7 Phone Support
  • Project Management
  • Network Monitoring
  • Disaster Recovery Planning

Certified Professionals at a Fraction of the Cost of
Employees.


$950 8 Hours Per Month, Good For All Support Services.

 


  • Remote & On-Site Support
  • Server & Desktop Service
  • Networking & Cabling
  • 24x7 Phone Support
  • Project Management
  • Network Monitoring
  • Disaster Recovery Planning

Certified Professionals at a Fraction of the Cost of
Employees.


$900 8 Hours Per Month, Good For All Support Services.

 


  • Remote & On-Site Support
  • Server & Desktop Service
  • Networking & Cabling
  • 24x7 Phone Support
  • Project Management
  • Network Monitoring
  • Disaster Recovery Planning

Certified Professionals at a Fraction of the Cost of
Employees.


$800 8 Hours Per Month, Good For All Support Services.

 


Additional Plans are available. Call today and let us customize a Priority Support Plan that best fits your needs.

Our Priority Support Plans accounts were designed to provide you with a peace of mind when it comes to your network system's regular maintenance needs. Each Priority Support Plan account is adequate to a different network size, and provide you with a reduced service rate.

 


 

Same Day Priority Support...

Our Pre-Paid Support Plans put You on "Same Day Priority Support" and can be used over a few days, few months, or throughout the year...

 

10-Hour Plan $1250 20-Hour Plan $2500 30-Hour Plan $3750
Pre-Paid Business Support Plan support-artwork Pre-Paid Business Support Plan support-artwork Pre-Paid Business Support Plan support-artwork

10 Hour Retainer

20 Hour Retainer

30 Hour Retainer

  • SAME DAY Priority Support
  • Remote & On-Site Support
  • Server & Desktop Service
  • Networking & Cabling
  • 24x7 Phone Support
  • Project Management
  • Network Monitoring
  • Disaster Recovery Planning

Certified Professionals at a Fraction of the Cost of
Employees.


Valid 1 Year After Purchase, Good For All Support Services


$1250 10 Hours Anytime.


  • SAME DAY Priority Support
  • Remote & On-Site Support
  • Server & Desktop Service
  • Networking & Cabling
  • 24x7 Phone Support
  • Project Management
  • Network Monitoring
  • Disaster Recovery Planning

Certified Professionals at a Fraction of the Cost of
Employees.


Valid 1 Year After Purchase, Good For All Support Services


$2500 20 Hours Anytime.


  • SAME DAY Priority Support
  • Remote & On-Site Support
  • Server & Desktop Service
  • Networking & Cabling
  • 24x7 Phone Support
  • Project Management
  • Network Monitoring
  • Disaster Recovery Planning

Certified Professionals at a Fraction of the Cost of
Employees.


Valid 1 Year After Purchase, Good For All Support Services


$3750 30 Hours Anytime.


The Pre-Paid Support Plan accounts are valid for a full year from activation, and may be applied to all maintenance services. Pre-Paid Support Plan clients receive a centralized billing invoice every month along with their Pre-Paid Support Plan account statement.

The Pre-Paid Support Plans may be used all at once on a single project or throughout the year for multiple services. Pre-Paid Support Plan accounts may be used for maintenance projects and services only.

 


 

compare to our standard rate of 125$/hr

Our Efficient Network Management Team Can Help Centralize,
Simplify and Streamline Your Network Configuration.

make an appointment

 


 

RTS is a leading provider of highly skilled IT professionals for hire on an hourly/as needed, by project and full-time basis. Companies of all sizes have come to rely on our consultants for projects ranging from network design and security to Internet-based applications development and technical support.

Technology is wonderful, but it still takes people to design, oversee, set up, run and support its use. More and more companies are in need of people with specialized technical skills to get the job done. RTS, provides highly skilled technical professionals with the right skills so you can get on with business.

Whether you need additional support for a week or for a year, we understand you need more than someone who simply has the technical ability to get the job done. You expect someone you can count on to take your business as seriously as you do.

For a company our size in the technology sector, RTS is quite unique. We're great at building relationships - with our clients, with our technical staff. We know it's not just about being liked. It's about being trusted. RTS is Your Trusted Technology Provider. We fully understand your needs and do everything we can to meet them.

We specialize in initiatives ranging from web development and systems integration to network security and technical support.

Need to hire full-time employees? We can help you do that, too.

 


 

Maintenance Agreements and Pre-Paid Accounts:

RTS offers great special pricing for businesses wishing to employ a longer term solution than standard hourly, or on-call rates. We offer Long or Short Extended Support Plans, Maintenance Agreements and Pre-Paid Account service packages that can be customized to meet the needs of your business. This can significantly lower your hourly rate - up to 35% savings from our standard rate.

 


IT Consulting Services & Staffing:

Help manage your workload with RTS IT Staffing.

 


Our Trusted Technicians:

Will come directly to you to solve your computer troubles right on the spot. Simply call us to schedule an appointment time to fit your schedule or book an appointment on-line. We offer same day, next day, after-hours, and weekend service! 24/7.

 


Same Day or Next Business Day Repair:

Fed up with lugging your PC to a repair shop every time it has problems, only to have to wait a week or more to get it back? We offer FREE pickup and delivery and in most cases offer a one to two day turn-around. Depending on what is wrong with your PC, we sometimes can fix it right there, in your office.

 


On-Site Training:

Email, Internet, Windows 98/2000/XP/Vista/OSX, Popular Graphic and Word Processing Programs, and Much, Much More...
Business Networking:

Your network is vital to your business. Having printing problems, DSL or T1 line not connecting, can’t send or receive e-mails…

When problems arise, you need reliable, fast, on-site service. The RTS Computer Support Team is ready to solve your server and network problems when you need it. We do network wiring and setup wireless networks.

 


Virus and Spyware Repair:

Wipe out viruses and remove spyware on your hard drive and network and protect yourself from future attacks! Our technicians encounter virus and spyware activity on more than half of our service calls. Easily spread through email and through the Internet. Most often viruses and spyware can be very destructive; viruses and spyware can wreak havoc on your office PC's/Network, even while your not aware of it.

RTS offers the following virus and spyware services:


• Virus/Spyware Removal and Repair
• Virus/Spyware Software Updates
• Anti-Virus/Spyware Installation.

 


Firewalls and Security:

How secure is your computer and network? Have you downloaded the latest patches and security updates for Internet Explorer and Windows? How about a firewall?

As Internet usage has grown, so have security threats. You should consider a firewall, especially if you have T1, DSL, ADSL or cable for your Internet connection. Firewalls fall into two categories; software or hardware. Both keep hackers from sneaking into your computer and getting into sensitive data.

 

Call us for more information.


 

24/7 On-Site Support. Call Us At 562.366.0079 or 310.694.9644

For a company our size in the technology sector, RTS is quite unique. We're great at building relationships - with our clients, with our technical staff. We know it's not just about being liked. It's about being trusted. RTS is Your Trusted Technology Provider. We fully understand your needs and do everything we can to meet them.

 


 


FREE Network Efficiency Analysis
Our Efficient Network Management Team Can Help Centralize, Simplify and Streamline Your Network Configuration.

 

For More Information Call: 562.366.0079 or 310.694.9644

 

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