I don't know if you are used to positive feedback or not, but here is some...

The computer you custom built me is great! It is everything you promised and more. My wife is pleased in getting her Microsoft Word back and the tips your gave me about dealing with my wife's addiction to AOL email worked out.

Halim did a good job with the installation and in addition to that, he is a fine young man. I would be very happy to work with RTS anytime.

James Payne - Long Beach

Wanted to let you know what a GREAT HELP Paul was to me when our phone service (Vonage) was out for 10 days. Although I am in Georgia and he is based in California, I believe, Paul was the ONLY person that I could contact to help me get my Vonage service working again. Paul gave me the information I needed to get my phone working and who to contact. I believe we emailed back and forth, 4 or 5 times and he ALWAYS responded immediately.

I have to tell you that when you don't have a phone and can't contact anyone it's NOT a good feeling. So to be able to talk to Paul by email was a great comfort. If you want to learn about good customer service, Paul would be the right person to teach you. I can't tell you how much I appreciate all his help.

You know we usually hear about the mistakes we make, but rarely does anyone commend us for the good things we do. Really, without his help, I probably would have canceled our Vonage service, I was that disgusted with it at the time. THANKS SO MUCH PAUL!! God Bless You.

Sandy Donaldson - Georgia

I just wanted to write and say how pleased I am with RTS. I began using their services a few years ago and have never been disappointed. It is rare to find a business that goes the extra mile for customer service, and does so with efficiency and integrity. I highly recommend RTS.

Sue Murat - San Pedro

Thank you for all your help and support. I want to extend my whole hearted thanks to you and your staff of technicians. Your staff members Bones and Dan are superb in customer service and helping me with all my computer needs. You sure know how to hire and interview these boys!! Also you know how to do customer service and teach these technicians the same. This is what the world needs is more customer service oriented individuals like you.

After having so many problems with other companies with there online and telephone support, they did not know anything. I was put on hold for long periods of time and received a different technician each time. RTS has been a breath of fresh air. Everytime I called I got a friendly technician.

Bones came out a couple of years ago and did a good diagnoses of my Gateway 1 ghz and took it to the shop and upgraded it to Windows XP with McAfee and Adware.

Dan came by next and diagnosed several small items and advised me in a very professional and helpful manner.

Dan came back by about less then a month ago and diagnosed my 1 ghz Gateway (in which I had for over 6 years - which is the life of a PC) and told me the mother board would not respond to any tests and recommended a new pc. RTS build me a pc, custom to my needs, a 2.8 ghz with Pentium D.

I am very very happy with this upgrade which is very fast. You definitely have my business and I will recommend you to others. I found you first In the Downtown Gazette. So Paul, Thanks again and I am very satisfied and please with your company. Thanks again

Elvin Greenhagen - Long Beach

Dear RTS, thought you'd like to know how much I appreciated your help with my computer problems. Your technician Chris was very efficient, knowledgeable, helpful, polite and nice. Chris is an added plus to your company. A very satisfied customer.

Noreen Mire - Los Angeles

Thank you for everything. I am telling EVERYONE about the fantastic work you did on my computer! It is unbelievable! Not only were you able to recover and save all my data...it is running like the wind! Even better than when I first got it!. I am amazed!

Oddly enough, the very first night I turned it on a small window popped up and said Win Tools had an update. I chose to ignore it since I was so anxious to go online. McAfee virus scan showed 9 virus trying to come in... and that Win Tools was a Trojan virus.

I think I would have probably hauled my computer outside and shot it multiple times if I had opened that and fried it, again. Since that first night, the scans have detected nothing. Thank you!

Michelle Hunt - Lakewood

Thank you so much for all your help with my daughter's computer. It definately was an emergency situation. As soon as I explained the probelm, you jumped into action to resolve the probelm as quickly as possible. The customer service, ease of commication, and the willingness to go out of the way to make the process painless was above and beyond. Everything that was promised to be done was superb!!! In this day and age there are not many companies that even compare to the quality of your service. I can't say enough about the quality of your company. I highly recommend that anyone with a computer problem, purchase or question to only deal with YOU! Thank you again Paul, Kelli and Dan!

Jackie Miller - Mill Valley

I just wanted to tell you I think RTS, Inc. is great! I was very pleased with the service and with your tech - Jack Ngan. He was very knowledgeable, extremely polite, answered my endless questions, etc.

I have/will recommend RTS to all my friends that have any computer needs, troubles or problem. Thank you again for all your help.

Jan West - Long Beach

Thanks to great service, support and your product knowledge.

I found RTS in the yellow pages and made my purchase over the phone. They made everything so easy and clear. I felt they were very trustworthy so I purschase an iMac from them. Special thanks to Paul, Kelli and Eddie. I was given personal service by EVERYONE I spoke with and was never passed off to an answer machine. I was always treated with respect and totally supported with any questions. I think I got more for my money and will never go any where else when I need a technical product or solution. I hope I can bring them more business because they truly deserve a medal for their efforts. Thank you again. I am very happy.

Beverly Kotlyar - Redondo Beach

I am writing to praise your expert worker, Josh, for the great job he did last night getting our computer up to speed. He was a pleasure to work with, professional and very good at solving the problems. I would be happy to use him and your company again, based on my experience.

Thank you.

Andy Pasztor - Manhattan Beach

Just received our PC. I tested it out... absolutely with stunning speed and with no difficulty. Acknowledged your technician Jackie for a job well done! Professionalism expertise delivered. Quite a web site you have! Much obliged, our PC is up and running like WOW!

Willy Cabrera - Lakewood

I wanted to let you know, Khimtha did an excellent job! He was prompt and I was surprise by your companies service, that you can get a technician sent out so quickly. I also have a personal technician but I wasn't able to contact him so I called RTS. I wanted to say thank goodness for you guys, that you offer these type of services. For someone who is not computer literate...

Khimtha is an extremely knowledgeable tech, he even went out of his way for me, he made sure my icons were properly working, showed me how to use my programs properly and gave me a few recommendations on computer upgrades.

I look forward in continuing doing business with RTS and will recommend your services to all my friends that need any computer repair. Thanks a million.

James Kirtland - Gardena

Just want to thank you so much for your swift response to our needs yesterday. Peter was very impressive in resolving all the problems with alacrity and enthusiasm......... and I thought customer service was dead! You can count on serious recommendations to all we know with computer bugs.

Guy Zebert - Long Beach

RTS hooked up three laptops and two desktops to my wireless network...

The first floor of my home flooded, and I had to rip out all computer connections to save the electronics from water damage. Dan at RTS came to my home, and reconnected everything in about 2.5 hours. He also ran all wires so that everything was neatly cabled and not a spaghetti mess. Dan is an Apple Pro! But Realtime has PC experts as well.

Frances LoCascio - Pacific Palisades